4

 Slow response times and inefficiency.

Due to the foregoing challenges, the Cabinet approved the implementation of an ICT Governance Framework model involving, inter alia, the:

 Repositioning of Fiscal Services Limited, as eGov Jamaica Limited (“eGovJa”) with primary responsibility for the implementation of GoJ wide ICT projects; and

 Contracting of a Chief Information Officer (CIO) to provide overarching technology vision and leadership.

The Office of the CIO (“OCIO”), which was established in April 2015, is tasked with providing:  Technology vision and leadership in the development and implementation of the GoJ ICT

strategies, policies, initiatives, projects and programmes; and  Definition and oversight of Information Management practices, uses and outcomes for the

management of GoJs ICT infrastructure, systems, platforms and service delivery.

With a mandate to provide ICT services to the entire public sector of the GoJ, eGovJa was restructured to support critical business processes of government entities and to enhance the revenue collection capabilities of the government. The range and scope of the services provided by eGovJa have changed dramatically and the organization is now required to service a larger client base; however there has not been a commensurate increase in human and physical resources.

The Blueprint Report supports the creation of a new ICT Authority to bring the entire ICT function under one roof in phases; with the first phase involving the consolidation of eGovJa and the OCIO and an expansion thereof, into the new ICT Authority. The establishment of the new ICT Authority, will provide a single authoritative voice and will provide the framework to expand the range of ICT services required by the GoJ (data centre hosting, server support, private government clouds, databases etc.). The new organization will not only “keep the lights on,” but provide better service and allow for more innovation. The ICT Authority will be headed by the CIO of the GoJ and will receive policy direction from the Ministry with portfolio responsibility for ICT.

The new ICT Authority will be required to, inter alia: A. Provide highly skilled and motivated information technology professionals that share a

commitment to excellence and quality customer service; B. Maintain a clear understanding of the MDAs business services and needs; C. Assist in developing technical solutions that meet business needs; D. Ensure that the capacity required for supporting current and future enterprise needs is

available;

4

 Implementation by Ministries, Departments and Agencies (“MDAs”) of non-integrated or inadequate solutions; and

 Slow response times and inefficiency.

Due to the foregoing challenges, the Cabinet approved the implementation of an ICT Governance Framework model involving, inter alia, the:

 Repositioning of Fiscal Services Limited, as eGov Jamaica Limited (“eGovJa”) with primary responsibility for the implementation of GoJ wide ICT projects; and

 Contracting of a Chief Information Officer (CIO) to provide overarching technology vision and leadership.

The Office of the CIO (“OCIO”), which was established in April 2015, is tasked with providing:  Technology vision and leadership in the development and implementation of the GoJ ICT

strategies, policies, initiatives, projects and programmes; and  Definition and oversight of Information Management practices, uses and outcomes for the

management of GoJs ICT infrastructure, systems, platforms and service delivery.

With a mandate to provide ICT services to the entire public sector of the GoJ, eGovJa was restructured to support critical business processes of government entities and to enhance the revenue collection capabilities of the government. The range and scope of the services provided by eGovJa have changed dramatically and the organization is now required to service a larger client base; however there has not been a commensurate increase in human and physical resources.

The Blueprint Report supports the creation of a new ICT Authority to bring the entire ICT function under one roof in phases; with the first phase involving the consolidation of eGovJa and the OCIO and an expansion thereof, into the new ICT Authority. The establishment of the new ICT Authority, will provide a single authoritative voice and will provide the framework to expand the range of ICT services required by the GoJ (data centre hosting, server support, private government clouds, databases etc.). The new organization will not only “keep the lights on,” but provide better service and allow for more innovation. The ICT Authority will be headed by the CIO of the GoJ and will receive policy direction from the Ministry with portfolio responsibility for ICT.

The new ICT Authority will be required to, inter alia: a) Provide highly skilled and motivated information technology professionals that share a

commitment to excellence and quality customer service; b) Maintain a clear understanding of the MDAs business services and needs; c) Assist in developing technical solutions that meet business needs;

4

 Fragmented, costly and inefficient implementation of ICT solutions;  Implementation by Ministries, Departments and Agencies (“MDAs”) of non-integrated or

inadequate solutions; and  Slow response times and inefficiency.

Due to the foregoing challenges, the Cabinet approved the implementation of an ICT Governance Framework model involving, inter alia, the:

 Repositioning of Fiscal Services Limited, as eGov Jamaica Limited (“eGovJa”) with primary responsibility for the implementation of GoJ wide ICT projects; and

 Contracting of a Chief Information Officer (CIO) to provide overarching technology vision and leadership.

The Office of the CIO (“OCIO”), which was established in April 2015, is tasked with providing:  Technology vision and leadership in the development and implementation of the GoJ ICT

strategies, policies, initiatives, projects and programmes; and  Definition and oversight of Information Management practices, uses and outcomes for the

management of GoJs ICT infrastructure, systems, platforms and service delivery.

With a mandate to provide ICT services to the entire public sector of the GoJ, eGovJa was restructured to support critical business processes of government entities and to enhance the revenue collection capabilities of the government. The range and scope of the services provided by eGovJa have changed dramatically and the organization is now required to service a larger client base; however there has not been a commensurate increase in human and physical resources.

The Blueprint Report supports the creation of a new ICT Authority to bring the entire ICT function under one roof in phases; with the first phase involving the consolidation of eGovJa and the OCIO and an expansion thereof, into the new ICT Authority. The establishment of the new ICT Authority, will provide a single authoritative voice and will provide the framework to expand the range of ICT services required by the GoJ (data centre hosting, server support, private government clouds, databases etc.). The new organization will not only “keep the lights on,” but provide better service and allow for more innovation. The ICT Authority will be headed by the CIO of the GoJ and will receive policy direction from the Ministry with portfolio responsibility for ICT.

The new ICT Authority will be required to, inter alia: a) Provide highly skilled and motivated information technology professionals that share a

commitment to excellence and quality customer service; b) Maintain a clear understanding of the MDAs business services and needs; c) Assist in developing technical solutions that meet business needs;

3

Process, closely aligned with the government business strategies and objectives is

fundamental. It can significantly improve the likelihood that the required enabling

ICT infrastructure, skills and systems are in place and operational as required. The ICT

Transformation process entails taking the ICT from its existing “As Is” reality to the

desired “To Be” state in an approximately 5-year time frame.

The Blueprint report which provides a road map and action plan for the ICT

transformation process has been approved by Cabinet Decision 28/16. It will guide

the transformation of the Government of Jamaica ICT for the third decade of the

21st Century.

The GoJ is embarking on an Information and Communications Technology (ICT)

transformation process in an effort to improve services to citizens and businesses in

Jamaica. It is recognised that currently there is no one organization that has full

responsibility for ICT and related services, which results in a number challenges

including:

A. Lack of a comprehensive and cohesive approach to solution acquisition, using

economies of scale, which often result in the duplication of ICT solutions;

B. Fragmented, costly, and inefficient manner in which ICT solutions are implemented;

C. Non-integrated or inadequate solutions being implemented by MDAs; and

D. Slow response times and inefficiency within GOJ ICT.

Due to foregoing challenges the Cabinet approved the implementation of an ICT

Governance Framework model involving, inter alia, the:

A. Repositioning of Fiscal Services Limited, as eGov Jamaica Limited with primary

responsibility for the implementation of GOJ wide ICT projects; and

B. Contracting of a Chief Information Officer to provide overarching technology vision

and leadership.

Ministry+of+Justice">Ministry of Justice 2008-09 Annual Report

37

spoken word represented simultaneously on a computer screen for view by the Judge or the Court in general. Court Reporting is currently not utilised in the Resident Magistrates Courts 5.3 Target: To commence implementation of Real-Time Transcription in the Supreme Court Achievement: With assistance from FISCAL Services Limited, eight (8) criminal court rooms were equipped with real time transcription technology in March 2009. Real time Court Reporting is to be implemented in the Court of Appeal by June 2009. Fiscal Services Ltd in conjunction with the MOJ’s Management Information Systems (MIS) Department is also preparing to implement Real Time Court Reporting within all Civil Courts. The costs are now being evaluated.

5.4 Target: To identify more efficient and accurate solutions to the use of handwritten notes in the capture of Resident Magistrates Court proceeding

Audio Recording of Proceedings (RM Courts) The Ministry is seeking to acquire suitable recording devices for approximately seventy-nine (79) courtrooms. A tender was advertised, however, there were no respondents. As a result, a letter was sent to the National Contracts Commission seeking permission to launch a limited tender. Permission was obtained on the understanding that all entities that are registered with the National Contracts Commission, under the appropriate category, be invited to participate. The Pilot Court Project

The Pilot Court Project established at the Clarendon Resident Magistrate’s as a part of the Comprehensive Review of the Justice System ended in December 2008. The pilot project had experienced some challenges in implementing recommended initiatives particularly as a result of the protracted absence of technical expertise in process re-engineering and the application of technology in court processes. An evaluation should have been undertaken but this was delayed. In the interim, owing to the absence of further budgetary support to this initiative, no further activities have been undertaken.